Executive Manager Digital Marketing
nbnJob Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn for an Executive Manager Digital Marketing. This role will report to the General Manager, Marketing.
A bit about your role
As the Executive Manager Digital Marketing, you will lead the enterprise-wide digital marketing strategy, governance and transformation initiatives. This includes setting the strategic direction for 1:1 communications and digital engagement and ensuring alignment with nbn’s customer experience vision. You will oversee investment decisions, represent digital marketing at executive forums, and provide leadership across business units to drive innovation and consistency in digital marketing delivery.
In this role, you will define and lead strategic plans for digital channels, user experience and CRM platforms, guiding a high-performing team of digital marketing professionals. You will oversee the creation of user-engaging content across owned digital touchpoints, including the public website, customer centre (3rd party information platform), email and direct mail. You will also lead the development of personalised lifecycle marketing that support customer retention and growth, ensuring all activity meets regulatory and compliance obligations.
Your leadership will bring clarity and cohesion to a complex digital landscape, enabling nbn to deliver seamless, end-user focused experiences.
A bit about you
The successful candidate will bring strong, demonstrated experience in senior digital marketing roles within large, complex stakeholder environments. You are confident leading digital teams across matrix organisations and managing external partners such as agencies and consultants. You have a proven track record in delivering digital, data, and platform strategies.
You are strategic and collaborative, with deep expertise in 1:1 communications and digital marketing channels, UX, analytics, and enterprise platforms. Your experience with marketing technology including automation platforms and direct mail processes is essential. Familiarity with Adobe Experience Manager and Salesforce Marketing Cloud is highly regarded.
With your commercial acumen and inclusive leadership style, you will help shape a digital marketing function that is innovative, user-focused and aligned with nbn’s long-term vision.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a permanent opportunity and applications will close at midnight on Monday, 29th September 2025.
To be eligible for this role, you must have full working rights in Australia.