eCommerce Account Manager

Job title: eCommerce Account Manager

Industry: Retail

Country: Australia

Role type: Full-time

Experience: Associate level

Job Summary:

Join us at the forefront of digital retail and consumer goods.

We are seeking an experienced eCommerce Account Manager to join our team in the retail industry. The successful candidate will be responsible for managing online sales accounts, driving revenue growth, and building strong relationships with key clients. This role requires a high level of organisation, communication skills, and attention to detail.

We’re seeking an ambitious and commercially-savvy eCommerce Account Manager to turbocharge growth across our online retail partners. This role is pivotal to driving revenue, market share, and digital brand excellence in a dynamic, fast-moving channel.

Skills:

– Strong understanding of eCommerce platforms and online marketing strategies

– Excellent communication and negotiation skills

– Strong commercial acumen and data fluency

– Ability to analyse data and drive growth and sales performance

– Exceptional stakeholder management, both internal and external

– Proven track record of managing client accounts and achieving revenue targets

– Proficiency in Microsoft Office Suite and CRM software

Responsibilities:

– Manage strategic online sales plans and accounts for key clients, including monitoring performance metrics and identifying opportunities for growth,

– Develop and implement strategies to drive revenue growth through effective merchandising, promotional campaigns, and pricing strategies

– Build strong relationships with clients by providing exceptional customer service, conducting regular business reviews, and offering solutions to meet their needs

– Collaborate with cross-functional teams such as marketing, operations, and product development to ensure alignment on account priorities and objectives

– Seek new channel opportunities through agile experimentation and digital-first thinking

– Category growth and joint business planning with our key accounts

– Create and manager digital trading calendars that optimise product visibility, innovation sell-in, and availability

– ROI-focused campaign execution and performance tracking, in partnership with our digital agency

Qualifications:

– Bachelor’s degree in Business Administration or related field

– 2+ years of experience in eCommerce account management or related role

– Knowledge of retail industry trends and best practices

– Familiarity with CRM systems such as Salesforce or HubSpot and platforms like Amazon

Why You:

You thrive in fast-paced, high-growth environments. You’re equal parts strategic and hands-on. You are passionate about solving digital growth problems, and you know how to drive a commercial conversation.

Your Mission:

You’ll own the end-to-end performance of key digital retail accounts like Amazon, Adore Beauty and TEMU. Through sharp promotional planning, data-led insights, and flawless execution, you’ll unlock growth, strengthen our digital shelf, and lead with customer obsession.