Operations Manager - Ecommerce

YOUR MISSION

Operations Manager – Ecommerce.

Why This Role?

At PUMA, we don’t just sell products - we create seamless digital experiences. As our Operations Manager – Ecommerce, you’ll drive operational excellence across payment solutions, logistics, and fulfilment. You’ll work closely with internal teams and external partners to deliver a world-class eCommerce experience.

What’s in it for you?

• Operational Excellence: Oversee payments, risk management, and fulfilment to ensure smooth transactions and customer satisfaction.
• Process Optimization: Identify opportunities to enhance logistics, payment flows, and fraud prevention strategies.
• Collaboration & Impact: Work across multiple teams and stakeholders to implement best-in-class eCommerce operations.
• Data-Driven Decision Making: Use insights and reporting to enhance performance and improve efficiency.

Your Mission

As Operations Manager – Ecommerce, you will be responsible for ensuring seamless day-to-day operations, from order processing to last-mile delivery. You will play a critical role in optimizing logistics, payments, and risk management processes, ensuring a smooth and secure shopping experience for our customers.

Key Responsibilities

• Manage payments, logistics, and fulfilment to ensure smooth integration and operations.
• Monitor fraud risk and payment analytics, implementing proactive measures to prevent revenue loss.
• Develop reporting tools to track warehouse performance, demand planning, and inventory forecasting.
• Oversee testing and implementation of eCommerce platform updates, ensuring cross-device functionality.
• Collaborate with Customer Service teams to address consumer pain points and improve service.

YOUR TALENT

What You Bring

We’re looking for a strategic problem solver with a strong background in eCommerce operations. You should be comfortable navigating complex digital ecosystems, driving efficiencies, and delivering an outstanding customer experience.

Your Must-Haves

• Three or more years of hands-on eCommerce experience (multi-channel retail is a bonus).
• One to three years of experience with payment processing, risk management, and high-transaction platforms.
• Project management skills – experience with system upgrades, integrations, and vendor management.
• Data-driven mindset with a passion for continuous improvement and optimization.
• Exceptional communication skills with the ability to influence key stakeholders.

PUMA Australia – Where Innovation Meets Passion!

Big things are happening at PUMA Australia! As we continue to push the boundaries of sport and style, we’re gearing up for an exciting move to our brand-new, state-of-the-art office in Cremorne in early 2026. This cutting-edge space will fuel collaboration, creativity, and the unstoppable energy that defines PUMA within the sport & style hub of Melbourne!

Now is the perfect time to join our dynamic team as we step into this thrilling new chapter. If you’re ready to work with a global leader in sports and fashion while being part of an inspiring new workspace, we want to hear from you!

Why Join PUMA?

At PUMA, we are committed to innovation and excellence in eCommerce. This role offers the opportunity to shape operational strategies while working with leading technology, automation, and fulfilment processes.

What You’ll Love

• Be part of a global brand with strong growth opportunities.
• Work in a fast-paced, high-impact role with real influence over operations.
• Lead projects that enhance the eCommerce experience for thousands of customers.
• Join a collaborative and innovative team that values agility and excellence.

Are You Ready to Take Your Career to the Next Level?

If you’re an eCommerce operations expert with a passion for driving seamless digital experiences, we want to hear from you.

Apply now and be part of PUMA’s digital evolution.